When choosing a reliable travel agent, look for industry expertise, positive client reviews, and a clear cancellation policy. Ensure they are detail-oriented, have a solid plan for handling travel emergencies, and provide references from past clients. It's also wise to check their accreditations and compare their services and pricing to ensure they are the right fit for your needs.
Research and credentials
Research and credentials
- Check online reviews: Look for reviews and recommendations on multiple sources to gauge their reputation and quality of work.
- Seek references: Ask for contact information of past clients to hear about their experiences firsthand.
- Look for accreditations: Check for professional affiliations like the American Society of Travel Advisors (ASTA), which often has a directory of verified advisors.
- Ensure contact information is available: A legitimate agency will have verifiable contact information, including a physical address, phone number, and email.
- Verify destination expertise: Choose an agent with specific knowledge of the region you plan to visit, including accommodations, attractions, and local tips.
- Assess their customer service: During an initial consultation, pay attention to how well they listen and understand your needs. A good agent will be attentive and able to personalize your trip.
- Inquire about their network: Ask about any exclusive deals or perks they can offer through their industry connections.
- Understand their emergency plan: A reliable agent should have a clear process for handling issues like flight cancellations, lost luggage, or medical emergencies.
- Clarify cancellation and refund policies: Make sure you understand the terms for cancellations and refunds to avoid unexpected costs.
- Discuss pricing upfront: Get a clear understanding of all costs, including any additional fees, before you book.
- Look for attention to detail: A detail-oriented agent is more likely to ensure accuracy in bookings and itineraries.
- Consider their willingness to help: A good agent will take the time to explore multiple options, even for less profitable requests, and will provide detailed information, not just a quick quote.

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