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Amy Jaskson

on January 02 2026 at 08:21 AM Edited

#CustomerExperience #CXLeadership #HybridOutsourcing #CustomerSupportStrategy #AIinCX

Why Enterprise Leaders Prefer Hybrid Outsourced Customer Support Models | AmyJasksonのブログ - 楽天ブログ
Enterprise customer support has entered a very different era. Not because customers suddenly became unreasonable—but because expectations became...
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Amy Jaskson

on December 27 2025 at 07:00 AM Edited

#CustomerExperience #CXOutsourcing #AIinCX #DigitalCX #CustomerSupport #BusinessStrategy #CXTransformation #CX2025

The Strategic Advantage Of Outsourced Customer Experience In 2025 | Author Amy Jaskson | Sociomix
In 2025, customer experience is no longer just a support function—it is a direct reflection of business strategy. Every interaction shapes trust,...
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Amy Jaskson

on December 20 2025 at 07:20 AM Edited

#CustomerExperience #CX #AIinBusiness #BPO #CallCenterAutomation #DigitalTransformation #AIinCX

Why Businesses Are Moving From Traditional BPOs to AI-Enabled CX Outsourcing
Outsourcing customer support was once a fairly mechanical decision. If volumes increased, companies hired more agents. If margins tightened,...
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Amy Jaskson

on December 17 2025 at 05:44 AM Edited

#CustomerSupport #CustomerExperience #CX #AIinCX #HybridSupport

The Future of Customer Support: Human + AI Hybrid Models That Actually Work | MC
The future of customer support lies in hybrid models where AI handles routine tasks and humans manage complex, empathetic interactions. This...
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