Lemme Just Call Doctor Deterrent

I worked for a medical insurance company at their call center.

Caller: “I need an increase in my meds. I’m in such pain.”

Me: “I’m sorry to hear that. Do you have an updated prescription from your doctor?”

Caller: “No, I’m in too much pain to go. I’ve taken more than was prescribed, so I need more.” 

I get calls like this a lot.

Me: “Well, since you’re in such pain and taking more than directed, I’ll be happy to call the doctor for you to get this straightened out.”

The key is to act very innocent and be quite ready make that call. They shut down very quickly. It’s the only way to get them off the phone. I went from an average of forty-minute calls with drug seekers to two minutes.